Eileen Campbell, RN, Helps Hospitals Stop HCAHPS Scores From Backsliding
As founder and CEO of Boost Patient Experiences, Eileen Campbell has emerged as an expert in helping hospitals stop the backsliding of HCAHPS scores. Understanding that to create sustainable patient experiences, patient satisfaction efforts need to be much deeper than “smile training,” Eileen harnesses more than 30 years of experience on both the hospital side […]