Thaddaeus Biediger and Premier Roofing: An Inspiring Example Of Small Business Innovation

Thaddaeus Biediger is passionate about the San Antonio community — and it shows. After eight years in residential and commercial roofing in the San Antonio area, Biediger has built an impressive reputation through his company Premier Roofing and Contracting. A top provider of roofing services, Premier has received multiple Angie’s List awards and currently is a preferred contractor for several top insurance companies. The key to the company’s success is a focus on quality service and customer satisfaction.

The Origins of Premier Roofing and Contracting

Biediger’s inspiring journey as a roofing contractor began in 2008. Prior to launching his roofing business, the contractor focused on historical remodeling in downtown San Antonio. A friend convinced him to shift his attention to roofing, and the result was what is today known as Premier Roofing and Contracting. The focus of this new contracting company was on the insurance-based restoration of residential and commercial structures. Although his company mainly supplies roofing services, Biediger and his employees also assist with gutters and interior/exterior restoration.

Awards and Distinctions

Initially reliant on word of mouth, Biediger decided to harness the power of Angie’s List, where his contracting business received favorable reviews, and, eventually, the 2014 Super Service Award for residential and commercial roofing. This was quickly followed by the 2015 San Antonio Best Roofer Award and Best of 2015 by San Antonio Best Businesses.

Premier’s success on Angie’s List attracted the attention of multiple insurance companies. Shortly after being recognized on Angie’s List, the company was courted by SafeCo, Traveler’s and Liberty Mutual. These insurance companies have recognized Premier as a preferred contractor. 

Premier’s Evolution

Although Premier continues to work extensively with residential and commercial roofing in and around San Antonio, the company is currently moving towards full restoration services for damaged properties. The goal is to provide a one-stop shop for those dealing with extensive damage. Premier is also expanding its reach in commercial contracting, an endeavor that has been greatly aided by the company’s recent Versico certification. Premier also expects to open new offices in Austin, Houston and Dallas-Fort Worth in the near future.

Standing Out in the Local Business Scene

Although high-quality roofing is a key component of Biediger’s success with Premier, his emphasis on building strong relationships with his customers is just as influential. After eight years of roofing and restoration services, Premier has yet to receive a complaint from the Better Business Bureau. Regardless of the circumstances surrounding his residential and commercial customers, Biediger strives to create a strong foundation of trust and respect. The overarching goal of any restoration project is complete customer satisfaction, which Premier has successfully delivered time and time again.

Premier’s dedicated customers appreciate Biediger’s continued emphasis on innovation. Eager to remain at the forefront of the roofing and restoration industry, Biediger is constantly looking to upgrade his company’s products and technologies. One of Premier’s recent successes in this regard has involved the increased use of drones for steep roofs and other challenging settings. “We educate the consumer and show them what’s going on and who they’re dealing with.” Biediger concludes, “We take pictures and video of any damage and show it to the consumer on an ipad because most homeowners don’t get on the roof. If there’s damage we alert the insurance company with them.”

In today’s competitive business environment, it is essential for contractors to deliver consistently excellent service, as well as strong contractor-customer relationships. Thaddaeus Biediger continues to fulfill both objectives through his strict adherence to the golden rule. His insistence on treating customers with the utmost in respect has paid dividends thus far and will surely result in the continued growth of Premier Roofing and Contracting.