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When it comes to finding problems and fixing them where other companies have failed, a family-owned company in the Greater North Shore Area is currently taking great strides in the installation and servicing of HVAC systems, furnaces, humidifiers, air purifiers, toilets, faucets, and sinks, as well as sump & back-up pumps, sewer & excavation repair, and electrical systems.
Ravinia Plumbing, Heating & Electric is a 91-year-old family-owned business that provides superior service and repair solutions. “We specialize in older homes, and we frequently take care of many problems that other companies have tried to solve and couldn’t, or maybe a problem has been nagging away at a customer for a while, and we’re able to go in and find the root cause of the problem and fix it,” says David Ariano, president.
David is a third-generation owner, is a respected figure in the community as well as three-time past President of the Plumbing Contractor’s Association of Northern Illinois and current President of the Plumbing Council.
To ensure that residents continue to get the best service possible, the company offers a comprehensive program that covers a broad spectrum of regular problems that residents in Chicago’s North Shore usually experience relating to plumbing, HVAC systems, electrical, and more. “It makes it easier for us to provide a comprehensive solution because sometimes when a customer calls up, and they don’t have heat usually it’s your furnace or boiler. However, sometimes there is an electrical issue, such as the electrical supply that’s controlling the system which might be the issue or sometimes it’s a gas supply problem which is really more of a plumbing issue,” Ariano says.
Another example is its Home Care Club which customers can join for a nominal monthly fee. This program entitles them to priority service, discounted rates on both maintenance repairs and emergency HVAC repairs, and extended warranties. Another benefit Home Care Club customers receive is earlier maintenance reminders so that they have the first chance of being put on the schedule before the season rush begins.
With the realization that a company can only perform at the level of its employees, David recognizes the value that a strong team can bring and uses intricate professional merit-based procedures in searching for the right talent and providing them with the most comprehensive training needed for them to become experts in their own right, thus ensuring that the company is made up of a team of professionals.
Ravinia Plumbing provides its staff with all the support that is needed by providing them with the tools and knowledge necessary to adequately provide world class service to its customers. The emphasis is placed on staff support, system creation, and streamlining the business-customer pathway.
“My focus is on supporting our staff, putting systems into place to make it easy to operate and make it easy for customers to do business with us. We’re not perfect so we’re always learning new things we can do so we can do things better. We’re learning new systems we can implement, and responding quickly to feedback from customers,” said David when asked about what drives the company to keep delivering high-quality solutions to customers every time.
Some additional solutions which David has put into place to improve the experience customers have with the company are providing semi-annual reminders in spring and late fall about the customer’s air conditioning and heating systems. Also, the company sends postcards and email reminders to customers several times during the year regarding preventative maintenance, and their website is filled with valuable information, tips and knowledge they share – with the eye on always bringing more value to the residents they serve on Chicago’s North Shore.
Established in 1928, Ravinia Plumbing, located at 1580 Old Skokie Valley Rd, Highland Park, IL 60035 has enjoyed an A+ rating with the Better Business Bureau for almost 20 years. The company has been a six-time winner of the Carrier Corp. President’s Award, a recipient of the Angie’s List Super Service Award multiple times, and is a recommended company with the prestigious Best Pick Reports.
Markus Loving is a Best Selling Author, National Speaker, long a time entrepreneur and a host on Business Innovators Radio with his show The Inside Track and contributor to Business Innovators Magazine and Small Business Trendsetters where he covers leaders and trendsetters in Business. As the founder of OnlineMarketDomination.com, over the last 10 years, Markus has been empowering business owners across the country to Dominate Their Market Online with Reputation Marketing, Local Search, and Authority Presence Marketing. Markus gets great joy in Demystifying the Internet for his clients as he educates them with the most cutting edge and innovative strategies, tools and processes.