C5 Insight is delivering a series of seven CRM webinars presented by Dynamics Communities. Dynamics Communities is the parent organization of the Microsoft Dynamics 365 User Group and the Microsoft Dynamics 365 User Group. The webinar series will cover a range of topics for companies that are planning to implement a CRM project or that are struggling to keep their CRM project on track. These non-technical sessions are for leaders in sales, marketing, customer care, CRM administration, business analysis and project management. Attendees will take away ideas and practical steps for planning, organizing and implementing their CRM project or get their CRM project back on track. Anyone can attend the webinars at no cost, but advance registration is required.
Geoff Ables, C5 Insight Managing Partner, said, “Conventional thinking is that CRM issues are due to technology, but our experience is that about 80% of the reasons that CRM projects struggle is due to non-technology issues such as vision, planning, strategy, leadership, management, adoption, change management and process design.” He continued, “Organizations typically spend 20% of their time planning and managing CRM projects, and 80% of the time on technical execution. This formula is backwards. CRM projects are not technology projects; they are sales, marketing and customer care projects.”
Webinar series topics and schedule follows.
“Rapid Sales, Marketing and Customer Care Process Development”
“CPR for CRM: How to Recover from a Struggling CRM Project”
“CPR Adoption Strategies”
January 8, 2019 – Noon Eastern Time
For registration and details, visit https://gotluck.link/adoptCRM
January 31, 2019 – Noon Eastern Time
For registration and details, visit https://gotluck.link/CRMmap
“Creating a People-Centric Digital Workplace”
February 14, 2019 – Noon Eastern Time
For registration and details, visit https://gotluck.link/people-centric
“Personas and Journey Maps”
March 7, 2019 – Noon Eastern Time
For registration and details, visit https://gotluck.link/JourneyMap
“CRM Activity Management”
March 26, 2019 – Noon Eastern Time
For registration and details, visit https://gotluck.link/CRMactivity
C5 Insight was founded in 2002 and is a leader in delivering customer engagement and employee collaboration projects. The company has consulted with hundreds of companies around the world in a broad range of industries. The firm has twice been named to the Inc. 5000 list of fastest growing companies. For more information about C5 Insight, visit https://www.C5Insight.com.