In Response To Daily Stress, CCI Announces Unconventional Approach To Insurance Market

Dana Syens, Commercial Coverages, Inc. announces her ‘Unconventional Approach to Insurance Market’ to deliver, in a stressful world, an outstanding and unexpectedly positive experience when buying insurance. “Having worked in the insurance industry all of my adult life, I know that for most people, buying insurance can be a stressful, frustrating task that no one likes,” says Dana Syens, owner at Commercial Coverages, Inc. “Our staff truly cares about our clients and will go out of their way to deliver uncommon service in often unexpected ways. For example, a staff member recently saw a breaking news story about a mobile home that was set on fire and was burning, we write a lot of mobile home policies so the staff member was able to look up the address and discovered that we write the insurance on that home. We contacted the insurance company and they had an adjuster onsite within 90 minutes — all before the client had time to contact us.”

Sam Walton, founder of Walmart echoes Syens’ ideology on the importance of customer service. Walton stated, “The goal as a company is to have customer service that is not just the best but legendary.” It is about a business approach based upon outstanding service and value. Insurance is a necessary part of everyday life and when you need it…you need it. The process can become stressful since most people don’t really understand it very well. The opportunity to deal with an insurance agent that can explain the details, so you can make intelligent decisions about coverages, can be quite comforting.

Commercial Coverages’ approach to the insurance marketplace has been very successful and their customers love them. “I just have to tell you how thrilled I am with the service that my family receives from Dana at CCI insurance. I happened to hear her on the radio and immediately called her with a huge dilemma, my 19-year-old son. He had been in an accident and our insurance carrier at the time almost doubled the cost of our premium. I was in a panic until I found Dana. She immediately put someone at her agency on the hunt for equal and affordable insurance for us. Her team was truly my lifesaver. I also at that time purchased our condo insurance from them. With the number of companies to choose from, they can insure anything. I have recommended her agency to everyone I know,” said Denise Abbate of South Daytona, FL.

Carl ‘Bob’ Morgan says, “We would like to thank you and let you know that we were extremely pleased with the level of service we received from your agent. We were referred to your agency by another one of your customers after we were having trouble finding commercial coverage for our mobile food truck. We made one call to you, gave some information, received a ballpark price and were told by your agent that he would have a firm quote ready for us as soon as we could come in. We were pleasantly surprised by this as we had been told by several agents that it would take a few days to a week to get a quote and that was if they could find someone to do it. We arrived at your agency within the hour and everything was ready for us. Your agent explained all coverages to us and answered all of our questions and concerns. We had the policy bound that day. It is nice to know that there are some businesses that believe in excellent customer service.”

For more information visit their website or call (386) 756-8551.